Gary O.

When someone looked us up on Google our Star Rating was not great at 3.2 stars and our competitors were much higher. It was affecting our business and I was calling around to have someone fix this for us.

We chose Chit Chat and the ReviewLeads program because they were very straight forward with me about the negative reviews that were being left and he was great a trouble-shooting the problem with me. He had great ideas and was very positive and enthusiastic with me on the phone.

After doing some investigating it turned out that the reviews that were being left were people complaining about having to perform drug tests, not the actual service of the facility. The ReviewLeads program was great because we were able to intercept the negative reviews before they went live and reach out the the person to resolve the issue. Once it was determined that it was the drug test that they had to do and not how we performed them, they were happy to leave a positive review for us.

I would absolutely recommend Chit Chat because our Star Rating on Google went from 3.2 to 4.6 and we are now up to 29 positive reviews.

–Gary from Oschmann Drug Screening