1-Star Review Left on Google Because the Service Was No Longer in her budget!

1-Star Review Left on Google Because the Service Was No Longer in her budget!

This new Algorithm for the Google Maps section for businesses is starting to get a little scary. I can understand that you can’t make everyone happy but some people just don’t always think through the process as to how badly it can affect someone’s business. Plus, whether it’s Google, Yelp, or even Ebay, there are many people out there who don’t even know how the rating system works or what would constitute leaving a bad review.

Case in point, this morning our ReviewLeads program caught a potentially-devastating 1-star review because she analyzed her budget and realized that the service was no longer in her budget. Did the business do anything wrong, was the owner at fault, was the customer upset with the business in any way? Nope, on the contrary the customer had been using the service for many years and loved it. She loved the owner and her staff. So why did she leave the 1-star review then? She just didn’t know any better.

Luckily, the business is one of our clients and our system intercepted the review before it went live. The owner contacted her customer to make sure she wasn’t upset and then educated her on what the review rating is and how badly it could impact her business. The customer was shocked and very apologetic and went back and revised her review. That’s the beauty of our program put in action in real time.

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